FAQ Help Center
Delivery
We use specialist couriers – like what a florist would use – to ensure plants stay fresh, upright and undamaged. To add protection we package your order into open top cardboard boxes for Auckland.
For outside of Auckland, the packages are closed. Please note that plants delivered outside of Auckland is at your own risk and some plants may spend days in darkness for long-haul shipping, therefore, stress the plant out. However, they do bounce back after a few days being in the correct environment.
Currently we are dispatching plants every weekday, Monday to Wednesday (excluding public holidays). You can choose a delivery date during checkout. However, please allow 48 hours for us to prepare your order.
Please let us know by email, if you would like an urgent delivery and we can see what we can do to assist.
The recipient does not need to be home to sign for delivery. Contact us if you need us to trace the delivery.
Plant packaging and delivery prices are:
- $14.80 within our Auckland plant delivery zone
- Rest of New Zealand starts from $19 depending on size of order (please email us for quote on larger orders as discount can be applied)
Delivery is free is Auckland only when you spend $199 or more on plants or pots. Offer applies to individual orders. The $199 qualifying spend is the subtotal amount.
If you have not ordered a plant, we dispatch our pots and planters as soon as possible using Aramex, Courier Post or Tracked Parcel Post. They will arrive in approximately 3 – 5 working days, if not sooner.
You don’t need to be home to sign for delivery. Contact us if you need us to trace the package.
We’ll follow the special delivery instructions you provided during Checkout. If no special instructions were provided, we’ll find a dry and safe spot to leave your plant.
During Checkout we ask you for the recipient’s mobile phone number in case we have problems executing the special delivery instructions.
Please note that redelivery will incur additional charges ($14.80 per redelivery attempt).
In the case of apartment buildings or similar, if you are (or the recipient is) unlikely to be there when the courier arrives, we encourage you to choose an alternative delivery address during Checkout. For example, a place of work.
popular questions
Yes. You can add a Gift Card with Message and and Gift Wrapping for a nominal fee (you can find this option in your shipping cart).
We do not offer exchanges or refunds for change of mind, so we encourage customers to carefully review product specifications, including height and pot dimensions, prior to purchase.
Faulty or damaged goods will be assessed by Plant & Pot NZ and either replaced or refunded.
Please email us at [email protected] about faulty or damaged goods within 3 working days of receiving your order. We may ask you to send us a photo of the goods and packaging. We may also ask you to return the goods. If applicable, we will refund you return shipping costs (or we’ll send you a return label and ticket).
Please read our Terms and Conditions for further detail on our Return and Refund Policy.
Yes — as living products, all plants naturally vary in height, fullness, and structure.
Heights listed on each product page are measured from the base of the pot to the top of the foliage at the time of dispatch and are provided as an approximate range.
We strongly recommend measuring your intended space before ordering to ensure the plant fits your area.